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New Customer
By creating an account on our website, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. For your first order, packages must be shipped to the billing address of the credit card used for payment. Once your first order is successfully delivered, you may choose a different shipping address for future orders. Shipping options for first-time orders: USPS Priority, USPS First Class, or UPS Ground. For full details, see our Shipping Policy.
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If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment. If your payment method has been declined, do one of the following:
Confirm your credit card number, expiration date, billing address, and phone number were entered correctly in your account
- Note: The billing address and phone number entered must match those associated with your credit card.
Contact your bank
- Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank. Add a new billing address to the associated credit card.
